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Quick Answers
Find answers to the most common questions about our service
How quickly do you respond to support requests?
We aim to respond to all support emails within 4 hours during business hours (9 AM - 6 PM EST, Monday-Friday). For urgent issues, Pro users get priority support with faster response times.
Can you help with website optimization recommendations?
Absolutely! Our support team includes technical specialists who can help you understand your analysis results and provide guidance on implementing our optimization recommendations.
Do you offer training or onboarding sessions?
Yes! Pro and Enterprise users can schedule one-on-one onboarding sessions with our team. We also offer group training sessions for larger teams and agencies.